Appointments can be scheduled via phone, email, or our online booking system. We recommend booking in advance to secure your preferred time slot.
If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a cancellation fee equal to the cost of the scheduled appointment.
If you do not attend a scheduled appointment without providing notice, a fee equal to the cost of the missed appointment may be charged and deducted from your account credit. We understand that things happen, so the first instance will be considered a grace period. After this, all future missed appointments without notice will be charged accordingly.
If you have pre-paid sessions, any cancellation or no-show fees may be deducted from your account credit. This may result in the need for additional payments later on to cover the remaining sessions in your plan.
If you arrive more than 5 minutes late, we may need to reschedule. Patients who arrive on time will be seen first, and late arrivals may need to wait or rebook.
In the case of emergencies or unavoidable circumstances, please contact us as soon as possible. We may waive cancellation or no-show fees at our discretion.
Patients are responsible for keeping track of their scheduled appointments. While the clinic provides text reminders as a courtesy service, these reminders are not guaranteed, and system failures may occur. Failure to receive a reminder does not exempt patients from their scheduled appointment. Late arrivals and missed appointments will be subject to the clinic’s late arrival/no-show policy, and applicable fees may still apply.
Fees for initial consultations, follow-up sessions, and additional services will be communicated before your appointment. Payment is due at the time of booking.
We accept cash and debit/credit cards. Invoices are available upon request.
We are happy to provide receipts or reports (fee applies) for insurance claims. Please check with your insurer to confirm what is covered under your policy, as we cannot bill insurers directly.
Effective from 1st April 2025, this policy applies to all new patients and new care plans purchased on or after this date.
Prepaid care plans are offered at a reduced rate compared to individual pay-as-you-go sessions. If care is discontinued early, the discount no longer applies to sessions already used.
A Review appointment must be completed before any prepaid plan can be discontinued or considered for refund.
Any sessions already attended will be charged at the full pay-as-you-go rate of £66 per session, not the discounted rate.
A flat £50 administrative fee will be deducted to cover processing and clinic time.
The remaining balance, after deducting the full pay-as-you-go cost of used sessions and the admin fee, will be refunded. There is no restriction on how many sessions can be refunded, provided the policy conditions are met.
Please Note: If the total value of sessions already used—charged at the full pay-as-you-go rate—exceeds or equals the amount paid (after deducting the £50 admin fee), no refund will be due.
Refunds are only processed in the presence of the original cardholder, either in person or by phone. We do not process refunds via email or online requests, as card details must be verified securely.
Once processed, refunds typically take 5–10 business days to appear, depending on your bank’s processing times.
If a refund remains unclaimed for over 12 months and we’ve been unable to contact you, the remaining credit will become non-refundable. We will attempt contact at least twice during this period before closing the matter.
All new patients undergo an initial consultation and assessment to determine the most appropriate treatment plan. The recommended number of visits and treatment frequency will be discussed during the Report of Findings appointment.
For the best results, we strongly recommend following the prescribed treatment plan, using orthotics, and completing at-home exercises (if applicable). Deviating from the plan may result in suboptimal outcomes, and any adverse effects due to non-compliance are the patient’s responsibility.
All patient records are kept confidential and securely stored in compliance with the General Data Protection Regulation (GDPR). Information will only be shared with other healthcare providers with your explicit consent.
A written report of your findings is available for a fee of £30.
You are entitled to receive a copy of your X-ray images. To comply with GDPR regulations, you will receive an email requesting confirmation of your details. Your X-rays cannot be sent until we receive your confirmation.
Our clinic follows strict hygiene protocols to ensure a clean and safe environment for patients and staff. We ask that patients adhere to any posted guidelines.
We strive to provide the highest level of care. If you have any concerns or complaints, please address them with our practice manager or directly with the Chiropractor. We take all feedback seriously and will endeavour to resolve any issues promptly.
We welcome feedback to help improve our services. Please feel free to share your thoughts with us in person, via email, or through our website.
Patients under 16 must be accompanied by a parent or legal guardian during consultations and treatments.
The clinic is not responsible for any loss or damage to personal belongings brought onto the premises.
We expect all patients to treat our staff and other patients with respect. Any form of abusive or inappropriate behaviour will not be tolerated.
We reserve the right to refuse or discontinue care at our discretion if a patient fails to adhere to these policies, engages in inappropriate conduct, or if we believe it is in the best interest of the patient or the clinic.
While chiropractic care has been shown to be effective for many conditions, results vary for each patient. Major Premise Chiropractic is not responsible for outcomes that differ from expected results due to patient-specific factors or non-compliance with treatment recommendations.
We are committed to patient safety, and all treatments are performed following industry best practices. However, as with any healthcare service, there are inherent risks, and patients agree to proceed with care at their own discretion.
Security cameras are in use to protect patients, staff, and the clinic. A Ring system monitors entry points, and footage may be reviewed if needed. Entry implies consent to this monitoring.
Major Premise Chiropractic policies are reviewed and updated periodically. The current version is always available at reception. Patients are expected to adhere to the most up-to-date policy.
Experience better health and well-being with the help of the team at Major Practice Chiropractic.